At party-ribbon.com, we are committed to providing our clients superior quality merchandise with the highest level of customer service and assistance. We proudly stand by the quality of our products and our merchandise is rigorously inspected before shipment. However, in the unlikely even that our clients wish to return or exchange an item, our return policy is as follows:

Accepted Return Items:

• Damaged goods.
  
• Incorrect goods.
  
• Full rolls and/or put-ups.
  
• Unopened goods. 

• Goods damaged by the client.

• Personalized Ribbon after artwork approval by client.
  
  
• Any cut or partially used merchandise or rolls/put-ups.

Exchange

Clients may exchange any purchased goods within 30 days of the invoice date. Purchased items intended for exchange must be in their original, unused condition. In the case of exchanges, clients may send the purchased goods back to party-ribbon.com and then place a new order. Personalized ribbon (satin or grosgrain) are not eligible for exchanges.

Customs duties and taxes